How to Use My Health Online (EPIC) for Secure Messaging with Our Office
Dear Client
Our previous messaging system (Athena) is no longer active. All electronic communication with our office must now occur through My Health Online. (EPIC)
How Secure Messaging Works (3 -Step Process)
To send messages to our office, both steps below are required:
Step 1: Create your Health Online Account
If you do not already have an account, please create one by scanning the QR Code below or click here to visit https://myhealthonline.sutterhealth.org
Step 2: Notify Us After Creating Your Account
After you have successfully created your My Health Online account, please reply to this email with the word DONE to let us know your account has been created.
This allows our staff to add Genesis Center for Women’s Health as part of your Care Team in the new system.
📌 Important: You will not be able to add our office yourself. This step must be completed by our staff before you can message us through the portal.
Step 3: Genesis Will Be Added to Your Care Team (Completed by Staff)
Once you notify our office, our staff will add Genesis Center for Women’s Health to your Care Team in the new system so you can message us directly through My Health Online.
Please allow a short processing time (24-48hrs) after account creation for messaging to become active.
To help us serve you faster, please use the portal for all non-urgent requests whenever possible—this helps reduce phone wait times and allows our team to respond more efficiently.
